Segmentation and journey planning for university advancement – a model (part 2)

 

Having outlined the concept of the model in my previous post, I’d like to offer my thoughts on how you could make this work for your team – big or small.

I’ll cover determining the journeys and involving your team in this process. I’ll also look at maintaining the model,what you can put in place to make this easier and also what to do with ‘super contributor alumni’ who support multiple causes in various ways.

Finally, I’ll add an important warning.

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Segmentation and journey planning for university advancement – a model (part 1)

 

I’d like to propose for discussion a simple model for segmentation that would allow a certain degree of proactive journey planning. This has been tough to crack, and something that still needs refining – but putting this concept together has allowed me to start having conversations with colleagues about how the brave new world might look and feel. Until now, we’ve only been speaking about how ‘segmentation and journey planning’ is the solution to a lot of our communications, workload planning and supporter experience problems.

I believe that it is a solution, and I also think it can be more. I think it’s the beginning of a shift in mindset and culture, treating alumni as individuals capable of both growing and losing interest, and ultimately in need of communications that mean something to them.

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