About us

We are a small, full-service education development and research consultancy based in Devon.

Our consultants have considerable industry knowledge and combine this with advanced research and data analysis expertise to improve engagement, satisfaction and retention, and build strong, sustainable alumni and supporter relationships.

As a small agency, we work collaboratively with our specialist partners to deliver additional value without sacrificing the care and attention our clients enjoy.

Holly Palmer, Director


There is nothing that Holly enjoys more than reading, talking and thinking about what alumni, donors, and volunteers need. Her mission is to bring these audiences closer to education institutions through two-way dialogue and excellent supporter care.

She has delivered several qualitative and quantitative alumni and supporter research studies and has particular expertise in focus group moderation, survey design and qualitative analysis.

Holly began her education fundraising career in donor relations at The University of Auckland and later led the University of Nottingham development team’s strategic planning and project management function.

Since founding Holly Palmer Consulting in 2016, she has presented at industry conferences on topics including creating a relationship fundraising culture, how to improve donor retention and how to design a meaningful alumni research study.

Holly is a a full member of the Institute of Fundraising.

Lee Durbin, Research & Insight Consultant

Lee Durbin 2018Lee is a fundraiser and storyteller who makes the message behind the numbers memorable. He has worked with universities and charities for most of his career, using his statistical wizardry and data visualisations for social good.

Lee has particular expertise in Raiser’s Edge, Alteryx and Tableau software and is the architect behind our trademark interactive ‘survey explorers’ that bring client survey results to life. But don’t let his technical expertise fool you! Lee regularly engages with industry issues, trends and debates, contributing to research and think-pieces on fundraising ethics, strategy, regulation and innovation.

Lee is a full member of the Institute of Fundraising.


Our memberships

We are IDPE Corporate Partners and Associate Members of CASE.


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